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    The City acquires a new emergency alerting service

    Logo INFOalerte

    In order to facilitate and improve communications with citizens in an emergency, Ville de Châteauguay has acquired a new system of alerts from SOMUM. The system can be used to transmit important messages to a large number of people in a short time. Messages can be received by citizens on their home phone, cell phone, email or as a text message. 

    Such a system is very useful for the rapid and effective communication of major events such as alerts regarding the overflowing of the river, an interruption of water supply, a sectorial or generalized water boiling advisory, or a drinking water avoidance advisory. When a person registered on the system is unable to answer the phone, a message is recorded on his or her voice mailbox. 

    IMPORTANT: A citizen is automatically registered on the system if his or her residential telephone number is listed in the telephone directory. 

    On the other hand, citizens are not automatically registered if: 

    • Their residential phone service is not with Bell or Videotron; 
    • They have a cell phone but no home phone; 
    • They have a confidential phone number; 
    • They move in the course of the year to a different Châteauguay address; 
    • They are new residents of Châteauguay. 

    Citizens who are not registered in the system and who would like to be registered, or citizens who would like to confirm that they are already registered, should simply complete the online registration form at www.ville.chateauguay.qc.ca/en/infoalerte, or access their file by visiting the same web page. The City undertakes to protect the confidentiality and security of all information collected. 

    In the event of problems or questions related to the registration process, citizens may contact the Direction des communications et des relations publiques at 450-698-3017.

    Last update: 2017-03-01 14:15