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A first in the Montérégie: Certification of Châteauguay Police 9-1-1 Call Centre

Monday, 2 December, 2013

The Minister of Public Security has granted the Châteauguay Police Department’s 9-1-1 Call Centre a conformity certification. It is the first 9-1-1 call centre to receive this certification in the Montérégie and the eighth out of 30 existing call centres in Quebec to obtain it.

In order to acquire this certification, the 9-1-1 call centre must respond to the provisions of the Loi sur la sécurité civile and the Règlement sur les normes, les spécifications et les critères de qualité applicables aux centres d'urgence 9-1-1 prescribed by the Minister of Public Security. More than $400,000 has been invested in reaching this objective.

The Minister also certified the standby call centre which is used in case of a power failure or overload of calls. This standby centre is the object of a sharing agreement unique in Quebec with the Régie de police de Roussillon. “It consists of a service that benefits everybody in order to assure a high level of protection of citizens from our region,” indicated Châteauguay Police Department Director Stéphane Fleury.

In 2012, the centralized emergency call service received 27,689 calls.

Composed of 152 employees, including 115 police officers, the Châteauguay Police Department is proud to offer a quality service that responds to the highest standards of conformity of the Minister of Public Security, not only to the citizens of Châteauguay but also to those from the municipalities of Beauharnois, Léry, Mercier and Saint-Isidore, comprising a total population of 76,000 people.

Last update: 2013-12-02 16:19

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