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COVID-19: Latest Updates

As of October 1, 2020, the Ville de Châteauguay is one of the 82 municipalities forming the Communauté métropolitaine de Montréal (CMM), included the red zone, Level 4-Maximum Alert, until further notice.

Moving to the maximum alert level means that some of our operations need to be revised to control the spread of the virus and comply with Public Health Authority guidelines.

Since October 1st, the following measures will be implemented:

  • Closure of municipal buildings to the public except for the police station. Operations will continue and employees will provide a phone and online service during normal opening hours.
  • Only exceptional cases will be handled on appointment.
  • Closure of the library building and continued services: contactless pickup, delivery (residences for seniors, vulnerable individuals) and online services during normal opening hours.
  • All our cultural courses and workshops, including dance workshops, are suspended until furhter
  • Relocating some teams to ensure better social distancing at work. 

Finally, Ville de Châteauguay wishes to remind residents to take seriously all guidelines issued by government on the pandemic and asks everyone to comply. Get the latest updates by visiting the city’s website or Facebook page.

  • It is important, for the sake of the environment and the safety of others, to dispose of used gloves and masks in garbage cans, ideally knotted bags, in order to minimize the risk of spreading COVID-19 and, of course, to maintain a pleasant environment for everyone.
  • We would like to remind you that wipes, of any kind, must not be disposed of in the toilet. In the current context, we are seeing an increase in the consumption of wipes and many of them end up in the toilet and block out the pumps. The wastewater management team is asking for your collaboration to prevent a situation that could affect the proper water treatment. At all time, please, put your wipes in the trash!

Other numbers to remember

  • For public works emergencies, during normal city business hours: 450 698-3150
  • For public works emergencies outside of business hours: 450 698-1331
  • Emergency: 911
  • Info-Coronavirus: 1 877 644-4545 

Sportplex from the Régie Beau-Château

More information is available on the Régie's website at www.beauchateau.ca. 

Héritage Saint-Bernard Facilities 

More information is available on the Héritage Saint-Bernard website at www.ilesaintbernard.com. 

Fernand-Seguin Ecological Centre

More information is available on the Héritage Saint-Bernard website at www.ilesaintbernard.com

Polydium

More information is available on the Polydium website at www.polydium.ca

Other municipal buildings occupied by local organizations

All other municipal buildings, including those used by local organizations such as Centre 55+, FADOQ and others, are also closed. 

During this period of pandemic, we have drawn up a list of services and shops opened on the territory of Chateauguay. SEE THE LIST

On behalf of our merchants, please encourage the local economy in accordance with existing health measures and the social distance required to limit the spread of COVID-19.  

Several community resources in the region are working hard to help vulnerable people during the pandemic.

Consult the Community Resources Directory developed by the CISSS de la Montérégie-Ouest. (French only)

 

Given the current situation related to the coronavirus pandemic, the Ville de Châteauguay must, in a preventive approach, order several measures to protect both the public and municipal personnel against the possible spread of COVID-19.The Ville de Châteauguay intends to prioritize online or telephone services. The Court’s service counter will therefore be closed to the public.

Payment 

It is possoble to make regular payments by certified cheque or money order payable to "Ville de Châteauguay".   

Suspended driver's licence 

If your licence is suspended and you would like to pay the full amount owing in order to lift the suspension at the Société d’assurance automobile du Québec SAAQ), you can call the Municipal Court and make a credit card payment by calling 450 698-3244. Upon receipt of the payment, a notice will be sent to the SAAQ and the penalty will be lifted. Please check with the SAAQ that the penalty has indeed been lifted before starting to drive again.

Arrest warrant

With regard to persons who have signed a promise to appear before the fine collector following the execution of an arrest warrant or who have received an offer of compensatory work, please do not come to Court on March 30, 2020, despite what is written on the document you signed or that you received. Instead, please call the Municipal Court at 450 698-3243 between 2:00 pm and 4:00 pm.

Court sessions

Court sessions are maintained for criminal cases.  The accused person does not have to attend as long as he or she is represented by a lawyer.  If you are a person charged with a criminal offence and do not have a lawyer, it is recommended that you:

  • Hire a lawyer
  • Or contact the COVID-19 Legal Assistance Clinic established by the ministre de la Justice et Procureur générale du Québec et le Bâtonnier du Québec at the following numbers:
    • Toll free: 1 866 699-9729
    • Montreal: 514 789-2755
    • Capitale-Nationale: 418 838-6415
    • Gatineau: 819-303-4080

              The hearings will be held in camera.  If you are returning from abroad or have symptoms of COVID-19, you will be denied access to the courtroom.

              For all urgent requests, you can call 450 698-3246.  The Judge will be informed and will determine if a session must be held.

              All criminal files (statements of offence) with hearing dates in March, April and May will be postponed to a later date.  Please do not attend. We will send you a notice of hearing informing you of the new date.  

              Contestation (plea of not guilty)

              If you wish to plead not guilty, you must complete and send us the response form included in the statement of offence. You will also find a self-addressed envelope for this purpose.

              If you no longer have the reply form, the envelope or both, you can send us a simple letter indicating that you wish to plead not guilty and include your name, contact information and the statement of offence number that is located at the top centre of the statement of offence.

              The reply form can be sent to us:

              • by mail; 
              • by e-mail;
              • by fax.

              MUNICIPAL COURT

              265 D'Anjou Boulevard, #101
              Châteauguay, Quebec J6J 5J9
              Telephone: 450 698-3246
              Fax: 450 698-3259

              E-mail: cour.municipale@ville.chateauguay.qc.ca

               

              ** New sanitary procedures due to the control of the spread of COVID-19 **

              Given the current Covid-19 situation, the library is temporarely closed until further notice. However, it is possible to contact us as follow:

              Regular schedule

              • Monday: noon to 9 p.m.
              • Tuesday and Wednesday: 9 a.m. to 9 p.m.
              • Thursday: 9 a.m. to 8 p.m.
              • Friday: 9 a.m. to 5 p.m.
              • Saturday and Sunday: noon to 5 p.m.
              • By phone: 450-698-3080
              • By email: vie.citoyenne.chateauguay@videotron.ca
              • Online : Catalogue Simb@, "Écrivez-nous"section

              No-contact book-lending service

              To borrow library documents in these exceptional times until the official reopening of the library, you can reserve documents using our online catalogue, or by telephone or by email.

              Steps to follow:

              1. Ensure that you have a valid library card.

              You need to have a valid library card and your personal identification number (PIN). 

              If you don’t have a library card, your card is expired or you have forgotten your PIN, contact us by phone at 450 698-3080 or by email at biblio@ville.chateauguay.qc.ca.

              2. Reserve your documents.

              To reserve documents, use our online catalogue. You will need your library card and your PIN.

              If you need help, call us at 450 698-3080.

              Even if you do not have access to the online catalogue, you can reserve documents that interest you:

              You can reserve both available and borrowed documents. However, if you reserve a document that has already been borrowed, the time for obtaining it may be longer than normal since users can keep borrowed documents at home until the library reopens.

              3. Collecting you order from the library.

              A member of the library staff will contact you in order to pick up your order.

              Your order can be collected in the following ways:

               At the contactless pickup:  

              • Use one of the identified places in the parking lot in front of the library;
              • Call the phone number shown on the sign to say that you have arrived and state your parking space; 
              • Open the trunk of your car before the employee arrives and put your library card in the trunk;
              • Close your trunk after the employee leaves making sure that you observe the 2-metre social distancing rule.  

              At the service desk:

              • Go to the library main entrance;
              • Comply with the markings and 2-metre social distancing rule;
              • Show your library card to the library employee onsite;
              • You will be handed your order. Home delivery. 

              Home delivery

              • Reserved for resident aged 65 and over and vulnerable residents;
              • Contact the library at 450 698-3080 to find out the procedure.

              Please note:

              • If someone is coming to collect the order for you, please let us know by contacting us at 450-698-3080;
              • Orders that are not collected within five days will be put back on the shelves;
              • If you wish to return documents, you must place them in the book return chutes (not in a bag).

              4. Put your order in quarantine.

              When you get home, we recommend that you put your bag in quarantine for at least 48 hours. Happy reading!

              You can also consult the electronic resources.

              Frequently asked questions

              1. How long is the loan for? 

              The length of the loan is six weeks with a renewal option depending on whether the library reopens or not.

              2. How many documents can I reserve?

              The reservation limit has been increased to 20 documents for adults and 20 documents for young people.

              3. Can I return documents?

              Yes, you can return documents you have borrowed by means of the book drops. Do not put your documents in a bag before placing them in a chute. A 72-hour period is necessary for returns to be entered in your file because documents returned in the chute are subject to a 72-hour quarantine.

              Any questions or problems?

              Call us at 450-698-3080. It will be our pleasure to help you! You can also contact us ...

              •  By email at biblio@ville.chateauguay.qc.ca

              •  Online at Catalogue Simb@, "Écrivez-nous" section

               

              In order to respect the latest provisions put forward by the Government of Quebec, the Service de police de Châteauguay invites citizens to restrict their presence at the Police Station and to go there only in urgent cases. This provision is intended to limit the spread of the coronavirus by avoiding travel and contact among the population.

              COVID-19 : Application of the Health Emergency Decree

              COVID-19 : Police Service takes necessary precautions

               

              City Council now sits in camera. Citizens can follow the proceedings via webcast on our Facebook page and submit their questions using an online form. You can view information on each session and complete the form on this web page: (in French only) 

               https://www.ville.chateauguay.qc.ca/publications-rapports/193

              Each Councilor can be reached at those phone numbers : 

              • Barry Doyle - District de La Noue (1) : 514 922-1984
              • Michel Énault - District du Filgate (2) : 514 717-7147
              • Éric Corbeil - District de Robutel (3) : 514 512-3547
              • Lucie Laberge - District de Brumbay (4) : 450 691-4459
              • Marcel Deschamps - District de Salaberry (5) : 450 699-1120
              • Mike Gendron - District de Lang (6) : 514 829-1986
              • Éric Allard - District de Le Moyne (7) : 514 817-5167
              • François Le Borgne - District D'Youville (8) : 514 486-1336

               

              The events initiated by the Ville de Châteauguay, in particular the shows planned by Château-Scènes, are suspended until further notice. 

              To get the latest updates on a specific event, see the Events & Festivals section of our website.

               

              All bids must be mailed to the Public Works and Engineering Building (220 boul. Industriel).

              A video of the bid opening, filmed in front of two witnesses, will be available upon request and the results will be published on the SEAO website (http://www.seao.ca). The Ville de Châteauguay is committed to respecting all transparency procedures in order to remain in good standing.  

              For all published tenders, several dates have been extended and you are invited to visit the OACS website regularly to monitor the publication of addendums and notices.  

              The Supply Division is available during regular hours. You can reach it by e-mail at the following address: appro.chateauguay@videotron.ca.

               

              What preventative measures does the government recommend to address COVID-19?

              Proper hygiene measures are recommended for everyone:

              • Wash your hands often with warm running water and scrub with soap for at least 20 seconds.
              • Use alcohol-based hand sanitizer if you do not have soap and water.

              Follow hygiene rules when you cough or sneeze:

              •       Cover your mouth and nose with your arm to reduce the spreading of germs.
              •       If you use tissues, throw them in the trash as soon as possible and wash your hands afterwards.
              • Avoid visiting people in hospital or in long-term care facilities for 14 days after returning from a foreign country or if you are ill.

               

              • Avoid direct contact when greeting someone, such as shaking hands, and use alternative types of greetings instead.
              • Cover your mouth and nose with your arm to reduce the spreading of germs.
              • If you use tissues, throw them in the trash as soon as possible and wash your hands afterwards.
              • Avoid visiting people in hospital or in long-term care facilities for 14 days after returning from a foreign country or if you are ill.
              • Avoid direct contact when greeting someone, such as shaking hands, and use alternative types of greetings instead.

              Masks are not an effective protection tool for the general public. However, their use is recommended for patients suspected of having an infection and for the health professionals caring for them.

              Symptoms and treatments

              The main symptoms of COVID-19 are as follows:

              • Fever
              • Cough
              • Difficulty breathing

              Symptoms may be mild (similar to a cold) or more severe (such as those associated with pneumonia, pulmonary insufficiency or renal failure).

              In rare cases, the illness may lead to death. People most at risk of complications are immunocompromised people, those with chronic diseases and the elderly.

              Ressources directory

              If you are concerned about COVID-19 or have symptoms such as cough or fever, you can call 1-877-644-4545. 

              Temporary Help Worker Program (TWAP COVID-19): 1-800-863-6582

              Employment Insurance - Sickness Benefit: 1 833 381-2725

              Employment Insurance - regular benefit: 1-800-808-6352

              Canadian citizens abroad: 1 613 996-8885

              Self-Care Guide

              Last update: 2020-10-29 11:07